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  • You are here : Home > Warranty
    Warranty

    US and Canada Customers

    If you need to file a warranty claim, file out the form below within ten (10) days of the date of the alleged damage date to start your claim process. A dated proof of purchase, such as a sales receipt or invoice, and additional information will be required to make a claim. If the product is found to be within the scope of warranty, Maruson will provide an RMA Number and additional instructions to process the Warranty claim.

    To file a warranty claim, fill out the RMA / Return Form on the RMA page found here.


    Out-of-Warranty Products

    If your Product is out-of-warranty and there is an issue with the Product, you may contact us for a quote for repair. The turnaround time for repair varies based on the Product and availability of parts. If parts are in stock, the turnaround time for repair is approximately 14 days after receipt of the Product.


    International Customers

    Contact your original place of purchase to file a warranty claim or see what your options are first. If you need to send your Product to Maruson for repair, the cost of shipping, duties, taxes, and tariffs to import or export is on you.


    Warranty Policy

    Maruson Products (“Product”) includes Limited Warranties (“Warranty”, “Warranties”) offered to customers who register their product within fifteen (15) days of the invoice date. These Warranties are only for the original end-user (“Original Purchaser”). Please retain a copy of your receipt as proof of purchase. The Warranty period for your Product starts on the original date of purchase as shown on the sales receipt or invoice. Proof of purchase is required for any Warranty service and claims. Please retain a copy of your receipt as proof of purchase. Terms and conditions apply.

    Maruson warrants the Original Purchaser of their Product that the product is free from defects in materials and workmanship under normal use and service for which the product was designed for a period listed below based on their product type. If, in the opinion of Maruson, there is a defect and is defective within the scope of this Warranty, Maruson’s sole obligation will be to repair or replace the defective UPS or battery. No salesperson, employee, or agent of Maruson is authorized to add to or vary the terms of the warranties. By using the Product, you agree to the terms of the Limited Warranty. The duration of warranty coverage does not pause, restart, or extend if the Product is with Maruson or any of its dealers for evaluation, servicing, repairs, or if a replacement part or unit is provided.

    If an official distributor or dealer of Maruson products offers an extended warranty, the terms and execution of the extended warranty are strictly between the customer and the distributor or dealer.

    If any payment is required as part of a service, Maruson’s obligations under this warranty are expressly conditioned upon receipt by customer of all payments due to it (including interest charges, if any). During such time as Maruson has not received payment of any amount due to it for the Product, in accordance to the contract terms under which the Product is sold, Maruson shall have no obligation under this warranty.


    Connected Equipment Warranty (CEW)

    Some Products sold in the US and Canada may include a Connected Equipment Warranty (CEW). It is not a warranty offered for all Maruson products, or for products purchased or used outside the USA or Canada.

    The Connected Equipment Warranty is a Limited Warranty, subject to the limitations and exclusions set forth in the Warranty policy and only covers claims from damage of any properly connected equipment due to failed AC protection circuitry from an AC power-line transient surge. Furthermore, the Connected Equipment Warranty is not deemed “first dollar” coverage. It is secondary. If you have any other source of payment for your loss, such as insurance, another warranty, or an extended warranty or purchase protection plan (“Primary Coverage”), Maruson will pay only to the to the extent that the Primary Coverage does not cover the loss. Maruson’s obligation is reduced by any amounts that you are entitled to recover from the Primary Coverage, whether or not you make a claim for recovery under the Connected Equipment Warranty. The cumulative limit to be paid by Maruson under this warranty is up to USD 25,000.

    Maruson will spend to repair or replace the damaged connected equipment, at Maruson’s option, an amount equal to the fair market value of the damaged equipment or the original purchase price of the equipment, whichever is less. The fair market value of the equipment shall be the current value for the equipment specified in the most recent edition of the Orion Blue Book by Orion Research Corporation or on eBay. Whenever claims are settled, Maruson reserves the right to be subrogate under any existing insurance policies the claimant may have.


    What is Not Covered Under Warranty

    Maruson shall not be liable for costs, damages, or repairs incurred as a result of, due to, or from:
    • Warranty or extended warranties for purchase of unit from unauthorized dealers, second-hand units, or units that were transferred.
    • Improper usage, operation, handling, tampering, misuse, abuse, lack of maintenance, and/or use of the Product or connected equipment not in accordance with the User Manual.
    • Damage from fire, flood, wind, rain, rising water, theft, vandalism, lightning, or other acts of God, leakage or breakage of plumbing, harsh chemical action, intentional misconduct on the part of the consumer, accident, dropping the device, abuse or other abnormal conditions, or unauthorized modifications.
    • Normal wear and tear, including normal wearing parts such as the power cord (or where external damage or abuse was diagnosed).
    • Damage from lightning or power transients. Damage from causes other than AC power line transients, spikes, or surges on properly installed, grounded and code-compliant 120Vac power lines; transient surges or spikes on standard telephone land lines, PBX telephone equipment, or base 10T ethernet lines, when properly installed.
    • Economic loss or special, indirect, or consequential including without limitations; loss or damage to data, records, or software or the restoration of data or records, or the restoration of software, whether or not on account of product failure.
    • Damage as a result of use not in accordance with the rating plate.
    • Units with the serial number altered or removed.
    • Reduction of battery discharge time due to battery age or use.
    • Lost or misdirected shipments.
    • Product or connected products not property connected to a properly wired and grounded outlets that meet local and national electrical and safety codes.
    • Any misrepresented or fraudulent warranty claims.
    • Products supplied or licensed for beta, evaluation, testing, affiliated marketing, or demonstration purposes.
    • Packaging and shipping costs to ship from the customer to Maruson for warranty service, testing, service removal, or any installation of items.

    DISCLAIMER OF WARRANTIES, INCLUDING WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR PARTICULAR PURPOSE: EXCEPT AS SPECIFICALLY SET FORTH HEREIN, NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, IS MADE AS TO THE PRODUCT. EXCEPT AS EXPRESSLY SET FORTH HEREIN, MARUSON AND/OR ITS AFFILIATES EXPRESSLY DISCLAIMS, WITHOUT LIMITATION, ANY STATUTORY WARRANTIES, AND ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MARUSON, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND ASSIGNS BE LIABLE FOR INCIDENTAL, SPECIAL, DIRECT, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES SUCH AS, BUT NOT LIMITED TO BUSINESS INTERRUPTION, LOST BUSINESS OR PROFITS, PERSONAL INJURY, LOSS OF ABILITY TO USE THIRD-PARTY PRODUCTS OR SERVICES, FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR REASONABLE CARE, NEGLIGENCE, OR LOSS OF DATA ARISING OUT OF THE SALE, USE, OR INABILITY TO USE OF ANY MARUSON UPS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF MARUSON, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS TO YOU FOR ALL DAMAGES EXCEED THE PRICE YOU PAID FOR THE PRODUCT. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY WARRANTY OR REMEDY PROVIDED FAILURES OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS SECTION SHALL LIMIT THE LIABILITY OF MARUSON IN RELATION TO DEATH OR BODILY INJURIES. THE PRODUCTS LISTED IN THIS WARRANTY ARE NOT FOR USE IN CONNECTION WITH ANY NUCLEAR, MEDICAL, LIFE-SUPPORT, AND RELATED APPLICATIONS UNLESS SPECIFICALLY STATED TO DO SO.

    The Warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damage, so the limitations stated may not apply to you.